ContactUS WAH Setup Guide Security Classification: Confidential Distribution: Authorized ContactUS staff only No
HOW TO: Submit a Permanent Schedule Change Request Important Notes This ticket type should only be used for schedule changes in the future. For p
Adjusting Audio Settings Checking Application and VMWare audio settings From time to time VMWare or the softphone applica
Self-Service Password Reset If you’ve forgotten your password or have been locked out of your account, you can reset your own
Common WFM Terms AHT An abbreviation of "average handle time": the total amount of time it takes for an agent to ha