HOW TO: Submit a Permanent Schedule Change Request
Important Notes
This ticket type should only be used for schedule changes in the future. For past-dated schedule changes, you should submit a Current Week Schedule Adjustment
This form/ticket type should only be used by COM's and above. No schedule changes will be applied if submitted by a supervisor.***
***Exception: If, and only if, you are instructed by a COM to submit the request, it is your duty to add them as a participant on the ticket and they must confirm the approval.
Process
1. Fill in all required fields. In this case, the required fields are:
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Client / Department: use the 3 letter code that matches the client you are requesting the change for. Ex: BEL = Belk, TRD = Torrid, TLB = Talbots, etc
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Employee Focus ID: found in their Focus profile
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Employee Name: you know this one
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Start Date (Effective Date): date the change should be made effective for (see notes on Effective Dates below)
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End Date (optional): date the schedule change should end (if applicable)
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Description: should be used for providing any additional details.
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Good examples of additional details
- Jane Doe is requesting to work from 09:00 to 17:30, with Wed and Sun off
- Tom Jackson is requesting to work from 22:00 to 06:30 with Fri and Sat off
- Mary Lee is requesting to work an 11:30 to 21:30 with Tue and Sat off. She would like to have a 2 hr lunch every day (split shift).
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All of the above examples are short descriptions but explain the change needed (start/end time, days off, any special lunch accommodations, etc). WFM does not need the specific reason behind the change as the COM submitting it should have reviewed the request ahead of time.
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Bad examples of additional details
- Sam wants to change his shift. Make it effective tomorrow.
2. Click "Place Request" to submit the ticket.
3. Wait for WFM's response. You will be notified of their answer via email or by checking on the ticket itself.
Note on Effective Dates
Please note that, depending on when you submit this ticket, the schedule change may not take effect immediately.
If you are submitting before Wednesday at 12 PM and are intending for the schedule change to go into effect the following Wednesday, the change will be applied.
However, if you are submitting the ticket after Wednesday at 12 PM, your ticket will not go into effect until the following week.
Example 1 - On-Time Ticket
Supervisor Jane Doe submits a schedule change ticket on Tuesday, May 9, 2023 at 9:35 AM for Tim Jones. Tim needs the change to be effective on Monday, May 15. This ticket is considered on time (before Wed at 12 PM) and should be applied appropriately in Focus for Monday, May 15.
Example 2 - Late Ticket
Supervisor John Doe submits a schedule change ticket on Thursday, May 11, 2023 at 1:28 PM for Sally Mae. Sally needs the change to be effective on Monday, May 15. This ticket is considered LATE (after Wed at 12 PM) and would not be applied until Monday, May 22.