HOW TO: Payroll Inquiry Submission

HOW TO: Payroll Inquiry Submission

This ticket type should only be used for investigating payroll related issues.

Process

1. Fill in all required fields. In this case, the required fields are:

Client / Department: use the 3 letter code that matches the client you are requesting the change for.
Employee Name: enter the employees name.
ADP Position ID: found in their ADP profile.
Issue Type: benefit deductions, bonuses, direct deposit, garnishment, gift cards, hours paid, daily pay, pay rate, PTO, tax withholdings, W2, or other.
Paycheck Date: the date the check in question was issued.
Description: should be used for providing all relevant details.
- Good examples of ticket details
  - Technical Issues: {Agent name} had trouble logging in due to technical issues IT ticket number {insert ticket number}.
  - Pay Increase: {Agent’s Name} was promoted to supervisor on {Insert date}. They are owed pay difference from {Insert OT start time} - {Insert OT end time}.
  - Missing Check: {Agent’s Name} claims they did not receive their check on {Insert Pay Date} Agent was scheduled for {Insert scheduled shift dates} this would be for his/her hours worked over {Insert pay period}.
- Bad example of ticket details
  - "Joe Johnson's time is wrong. He did not get paid what is owed. Please fix."