Process

1. Fill in all required fields. In this case, the required fields are:

• Client / Department: use the 3 letter code that matches the client you are requesting the change for.
• Employee Name: enter the employees name.
• ADP Position ID: found in their ADP profile.
• Issue Type: benefit deductions, bonuses, direct deposit, garnishment, gift cards, hours paid, daily pay, pay rate, PTO, tax withholdings, W2, or other.
• Paycheck Date: the date the check in question was issued.
• Description: should be used for providing all relevant details.
  
  
  • Good examples of ticket details
    • Technical Issues: {Agent name} had trouble logging in due to technical issues IT ticket number {insert ticket number}.
    • Pay Increase: {Agent’s Name} was promoted to supervisor on {Insert date}. They are owed pay difference from {Insert OT start time} - {Insert OT end time}.
    • Missing Check: {Agent’s Name} claims they did not receive their check on {Insert Pay Date} Agent was scheduled for {Insert scheduled shift dates} this would be for his/her hours worked over {Insert pay period}.
      
      
  • Bad example of ticket details
    • "Joe Johnson's time is wrong. He did not get paid what is owed. Please fix."