Note: This article is only applicable to employees using their own personal devices and these settings may not be able to be changed once logged in to the ContactUS VMWare environment.
Depending on the way these settings are configured, your computer will enter sleep mode if it’s idle for the specified amount of time. When this happens your internet connection can be disrupted which can result in disconnecting you from your VMWare session and causing you to log back in after a break or lunch.
This is a quick guide for adjusting the sleep settings on your computer, before logging in to VMWare.
Click the Start button in the bottom left hand corner of your screen.
Then, click the Settings icon.
Yours might not look exactly the same, but the options should be similar.
In Settings, go to System.
In the navigation on the left, look for Power & Sleep.
You only need to change the settings under Sleep.
Your settings don’t need to match this exactly, but we recommend choosing something longer than 30 minutes since during a workday the longest you’ll ever likely be away from your screen is during your 30-minute lunch.
After this, you can click the X in the upper-left and this will apply the change, you can then log into VMWare as normal to start your shift.