Checking Application and VMWare audio settings
From time to time VMWare or the softphone application may lose the correct association with the proper sound device, the below is a step-by-step guide to walk you through checking the sound settings in VMWare.
- Before logging in to VMWare, on your own computer (not the ContactUS desktop) make sure that your sound is on and your speakers are not muted. Click the icon down by the date and time that looks like a speaker.
Another easy way to test this as well is to play a sound on your computer, a song that is saved, or a YouTube video, etc.
***Make sure that the volume on your regular operating system is also turned up. We have found that the volume setting seems to override the volume in VMWare. (ex: your volume is set to 15 in Windows, but 100 in VMWare. It will still sound faint in VMWare because the volume in native Windows is set to 10)***
- Right-click on the same speaker icon and go to Open Sound Settings
- In the window that opens look for the Input settings, yours may vary depending on the type of headset you have. Make sure it is plugged in, then select your device from the drop down and the bar under Test your microphone will move if it is picking up sound.
If the bar isn’t moving, make sure that if your headset has a mute switch, it’s off. A quick computer restart might also help here. If the issue does persist, you may need to try another headset or contact your computer manufacturer for assistance.
- After confirming that your settings are correct outside of VMWare, you’ll want to check the sound settings inside of VMWare where you see the ContactUS desktop background.
Once you confirm the above, right-click on the speaker icon and click Open Sound Settings
- In the window that opens you need to look at the Output and Input settings and both will likely need to be set to Teradici Virtual Audio Driver
To test the microphone you can talk into it and if the sound is being registered in VMWare then the bar will move to indicate the mic is working properly.
Make a note of these settings or leave this window open so you can set your MotionCX app settings to match.
- Log in to Motion and click the Settings icon.
- Select Audio Settings and adjust them both to Teradici.
