Password Reset
*If you cannot log into vmware with your current password you will need to call the helpdesk or follow the steps in the Fresh Service Article: Self-Service Password Reset *
1.) Press the Ctrl+Alt+Delete button from the vmware tool bar, Or hold down the Ctrl,Alt and Delete keys on the keyboard.
*If on a computer other than a thin client, you’ll need to click cancel to exit the menu from your own computer
2.) Select Change a password
3.) Type in your old password in the first field, and then the new password you are going to use in the second and third fields. Lastly Press the arrow key.
The New password must be 12 characters long, include one upper case and one lower case letter, and either a number or special character (such as !,@,#,$). It cannot contain any personal information such as your first or last name, and cannot be a password previously used within the last 3 months.
*Note that in the username, it shows CONTACTUSINC\username. If it does not, this is the menu for your computer and not VmWare.
