This is a quick guide to walk current ContactUS employees through setting up the three authentication factors in with Microsoft for self-service password resets or account unlocking. MFA is required to access your work at home    Step 1.  Navigate to https://www.office.com and log in if necessary    Step 2.  Click the icon in the upper-right hand corner that shows your picture or your initials, then click View Account.  Step 3.  Look for and click on Security Info on the left, or Update Info under Security Info from the menu on the right.    Step 4.  If you have any of these methods previously set up, they will show up here. We want to set up all three methods so click “Add sign-in method” to continue.    Step 5.  Choose an option from the list to start with, we’ll start with the Authenticator app. Then click Add.     Step 6.   Download the Microsoft Authenticator app from the App store on your iPhone, or Google Play store for Android devices. Then click, Next.    Step 7.   If prompted, allow notifications for the app then add an account and select “Work or school”, then Next.    Step 8.   Choose Scan QR code in the app on your phone and scan the QR code on your computer screen using your phone’s camera, then click Next.    Step 9.   A push notification will be sent to your phone from the Authenticator app that you will need to approve before you can move to the next step. You can open the app to do this.    Step 10.   When you approve this notification, click Next and you will see a message that the authenticator was added, and your Security Info page should now look like the second screenshot.        Step 11. Adding the remaining authentication methods  Click Add sign-in method and choose Phone    Enter in your personal phone number, click Next and Microsoft will send you a text containing the code. Add it in the following screen.    When you click Next you should see the following confirmation.    Click Add sign-in method one more time and choose Email, enter your email in the following screen, click Next.    Like the previous step, a code will be sent to your email that you need to enter, then click Next.    You’ll see a notification in the website that email was set up successfully, and you’re done!

Inside VmWare 1.) Right click the speaker icon in the bottom right corner, and select ‘Sounds’   2.) Select the playback tab   3.) The only default device should be Teradici. Click Teradici and hit set as default in the bottom, if not.   4.) Right click on Teradici and select test- you should hear a melody. If not log out of vmware and verify your settings on your own computer.   4.) Select the recording tab 5.) Typically Teradici, or your headset (Microphone Array) should be the default device Speak into your microphone and see which device is picking up sounds- You should see green bars going up and down when you talk   6.) If no device is picking up sounds, make sure your mute button is not on. Unplug the device and plug back in, if issues continue log out of vmware and verify the microphone is working outside vmware. Once verified you can log back in. 7.) Right click on the default device and select properties In the Microphone Properties box, select the Listen tab Check the “listen to this device box” and then Apply Speak into your microphone, you should be able to hear yourself. When you are done testing make sure you uncheck “listen to this device” and hit apply again. If you could not hear yourself repeat steps to test the other microphones until you find one that you do hear yourself, and works as expected 8.)  Make sure the device is selected as the default device 9.) If no device is working as expected, test your settings outside of vmware to see if the issue continues there or not. If issues continue outside of vmware, you may need to replace the headset. 10.) Check the softphone to ensure it is using the same default devices. 11.) Preform a test call 12.) If issue continues follow the steps in “clearing the app data” and try again Outside VmWare Windows 10: Follow the same steps as noted above. *You will not see ‘Teradici’ as an option, just make sure your headset is the default headset Windows 11: Right click the speaker option and select ‘Sound Settings’ Scroll down until you see Advanced Sound Settings Select “More Sound Settings” Follow the same steps as noted above. *You will not see ‘Teradici’ as an option, just make sure your headset is the default headset  

1.) Log out of motion softphone, and close it 2.) Open file explorer   3.) Click into the address bar and type %appdata% then hit ‘enter’ on the keyboard 4.) Right click on motioncx-agent and select Delete from the menu 5.) Close file explorer

Click the start menu and go to settings   2. Select Apps from the settings menu   3. Scroll down until you find Motion. Click on Motion and select Uninstall. It will ask if you are sure, select ok.     4. Notice motion will be removed from your desktop. Follow instructions for clearing the app data if need be, and then install motion.

Use the shortcut on your desktop to download the motion softphone      2. Once complete click on the download to open it, and it will begin to install   3. Motion will open automatically once it is complete. Once it opens log in and proceed as usual