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22000023595
HOW TO: Submit a Permanent Schedule Change Request
Important Notes
This ticket type should only be used for schedule changes in the future. For p
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22000023604
HOW TO: Submit a Talbot's Adherence Adjustment Ticket
Important Notes
This ticket type should only be used for any time adjustments (current or past
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22000026599
HOW TO: Submit an Employee Department Transfer
Important Notes
This ticket type should only be used for submitting an Employee Department Tra
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22000026610
[Not for Ops Use - WFM ONLY] HOW TO: Update an Employee's Schedule - Focus Block Scheduler
Important Notes
This feature should only be utilized by the ContactUS WFM team. Please do not
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22000029564
HOW TO: Edit / Create an Employee's Schedule In Focus - Current
Important Notes
This workflow can be followed by supervisors and COMs. Supervisors and COMs sh
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22000029565
HOW TO: Request a Focus Schedule Edit (Current and Future Week)
Important Notes
This ticket type should only be used to request a Focus Schedule Change. This